Staff shortages have plagued the ferry line in recent months.
Ray Ewing

Crew Shortages Could Affect Steamship Summer Schedules

An industry-wide shortage of maritime workers is hampering the Steamship Authority’s ability to recruit enough crew members for the upcoming season. 

An industry-wide shortage of maritime workers is hampering the Steamship Authority’s ability to recruit enough crew members for the upcoming season. 

The shortage is part of a nationwide issue, with pilots in particularly short supply. The boat line also has fewer captains and oilers than budgeted.

The news was delivered at Tuesday’s port council meeting by the SSA’s chief operating officer Mark Higgins.

“It’s going to be very tight this summer,” Mr. Higgins told the port council, a group of town appointees who advise the Steamship Authority board of directors.

The Steamship Authority in recent months has had several trips on the Vineyard route canceled due to crew shortages.

“This is seen industry-wide,” Mr. Higgins said, citing the Washington State Ferry system, which last summer canceled more than 1,100 trips due in part to the shortage of maritime labor. “There’s a lack of mariners coming through the pipeline [and] a lot of people are retiring.”

Mr. Higgins said there are several pilots-in-training completing their requirements now and are expected to be on the job this summer. But with 259 people in all, the vessel staff is just four more than budgeted, according to a report presented Tuesday by human resources director Janice Kennefick. That leaves a razor-slim margin for illnesses and other absences, with no margin at all for the deck officers and chief engineers.

“We’re going to have issues over the summer,” Mr. Higgins said.

The authority has hired more than a dozen cadets from Massachusetts Maritime Academy for the summer, along three others from the state maritime academies in Maine and California, Ms. Kennefick said.

Deck officers, however, must be promoted from the ranks of experienced Steamship Authority crew members who have trained for the command positions, she said.

“They don’t come in directly at the [rank of] captain,” Ms. Kennefick said.

The port council also revisited an application from New Bedford-based barging company 41 North Offshore to provide on-demand shipments of freight and heavy equipment to the Vineyard.

The company, which already serves Nantucket under license from the Steamship Authority, would use the Oak Bluffs terminal during the summer season and the Vineyard Haven terminal when Oak Bluffs’ is closed.

“Most of our [Nantucket] demand has been for events,” 41 North Offshore representative Chace Jabotte told the council. “We’ve also brought full construction site jobs — excavators, skid steers, dump trucks, rock trucks. We got a call this morning for a request to Martha’s Vineyard from the Riley Brothers [utility contractors]” he said.

Oak Bluffs port council representative Joe Sollitto said he wanted the Oak Bluffs select board and chief of police to weigh in on the proposal before it goes to the board of governors later this month.

Tisbury member John Cahill opposed the use of the Steamship Authority’s Vineyard Haven terminal for barge service.

“The west side of the harbor... is where our pleasure crafts are. It’s also where our restaurants are,” he said. “On the east side is where our, let’s call it the light industrial side is. That’s where Vineyard Wind is. That’s where [barge and tug service] Tisbury Towing and Transportation is. There’s a boatyard over there. And that would be Tisbury’s preferred location,” he said.

Later in the day, Steamship Authority general counsel Terrence Kenneally, general manager Robert Davis and other top staff listened to more than an hour of protest from year-round and seasonal Falmouth residents who assailed the boat line for continuing to run the 5:30 a.m. Vineyard-bound freight boat in early summer. The route has long been opposed by a number of Woods Hole and Falmouth residents.

The purpose of public hearing on the 2025 operating schedule was not to answer questions but to take public testimony to incorporate into a full written report, Mr. Kenneally said at the outset.

Falmouth select board member Doug Brown reminded the port council that the town is on record opposing the early trip. With the new, larger freight ferries coming into service this year, Mr. Brown urged the boat line to shift freight from the 5:30 a.m. departure to a later trip.

“The 5:30 time frame is not needed because you can transfer your carriage to the larger boats,” he said.

Others spoke in harsher tones.

“The Steamship Authority still has no explanation, real or imagined... to run a 5:30 freight boat out of Woods Hole beyond the convenience of truckers,” said John Woodwell.

About 12 people spoke during the roughly 80-minute hearing, with some returning to make additional remarks.

No one testified in favor of the 5:30 a.m. boat, which has been supported by the Oak Bluffs and Tisbury select boards and other public officials on Martha’s Vineyard including James Malkin, a Chilmark select board who represents the Island on the Steamship Authority board of governors.

Mr. Kenneally urged anyone who wishes to comment on the issue to email [email protected] within the next few days in order to be included in the final report.

Among other business Tuesday, the port council voted unanimously to recommend that the M/V Katama and M/V Gay Head be declared surplus and marketed for sale.

Two new freight boats — The M/V Barnstable and the M/V Aquinnah — are scheduled to join the fleet in the coming months. The older vessels will then no longer be worth their cost of upkeep, general manager Robert Davis told the port council.

Comments

Submitted by Anonymous (not verified) on Thu, 05/09/2024 - 22:14

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Tom Engley West Tisbury.

We have become too big for our britches let the freight come on barges from New Bedford. Let’s get fast ferry foot traffic going. It seems that saying one side of the harbor is better than the other is a ridiculous statement. Less cars please more people. Airports over loaded boat line can’t keep up there needs to be an island forum on this issue. We are in trouble. Less cars please.

Robbie OB

Yes Tom, totally agree with you. When the Steamship had its multiple issue back a few years ago, I got to experience taking the Seastreak assist in running routes from Woods Hole to OB fast ferry passenger only. I could not believe how efficient fast and friendly they were. This went on for a while and what a great experience. Getting to island in less than 25 minutes. When we voiced our opinion on to the steamship we would love a passenger only ferry route, the Steamship just brushed us off and said we have too many issues going on now to visit this. In other words we can’t walk and chew gum at the same time. So it looks like they will never deliver. This created great competition and we can’t have this. After all why improve when you are a monopoly??? I have a feeling we will be talking about the same issues years and years from now and the excuses will continue. Funny how the Steamship always uses the excuse that everyone else has these issues and points this out. But they never point at the efficiency of the Seastreak and how well they or the other boat lines that have their act together. Like I said, competition would fix this overnight. Also please explain why you couldn’t have opened the OB earlier this year since there’s only one port in VH?? Oh right…short staff but magically, the staff will be in place later this month. Again, you have solutions but why address them when you are not forced to. So schedules ran not on time and people were inconvenienced…. Could have just ran a few boats to OB and that would have solved this.

Submitted by Anonymous (not verified) on Fri, 05/10/2024 - 09:13

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Tom OB

Just outrageous and unacceptable, yet we are building a new SSA that is not needed. Pay the workers and manage the boats please.

Submitted by Anonymous (not verified) on Fri, 05/10/2024 - 11:02

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Concerned Commuter Edgartown

Perhaps it is in part because they only pay the Captains 85k / year. That is less than 1/3 the average boat Captain starting salary. Of course they can’t recruit. Their prices are increasing, but they’re not offering sufficient salaries to attract employees.

Submitted by Anonymous (not verified) on Fri, 05/10/2024 - 12:54

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skip OB

Northeastern University has a "co-op program" where they try to give students experience in their field of study; why would the SSA not give that opportunity to students at the Mass Maritime academy over in Bourne? Especially in summer when they have time and the SSA needs assistance. Don't say the union would object - they need to assist with this effort.

Submitted by Anonymous (not verified) on Sat, 05/11/2024 - 09:18

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John Cape Cod

I suggest you read the article again as more than a dozen cadets from Mass Maritime and other Maritime academies have been hired for the upcoming summer season to address the issue.

Submitted by Anonymous (not verified) on Sat, 05/11/2024 - 13:09

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Ginny wt

The SSA is WASTING millions on the wh terminal
.
The SSA just wasted millions on the 'new fleet" of refurbished/refitted boats.

The SSA has increased the number of boats to crew with fully qualified personnel when there were already MANY issues trying to man and maintain/operate a smaller number.

The SSA is POURING money down a rat hole -- several them in fact.

What does this tell you? Mismanagement is rampant; crews and workers are demoralized; Vessels break down more than is acceptable; port towns are fed up and the SSA isn't an authority on anything.

Submitted by Anonymous (not verified) on Sat, 05/11/2024 - 15:28

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John OB

Captains and mates are significantly under paid, how can they get Mass Maritime students in here and more qualified people when they pay half the money of what these students graduating can make elsewhere in the industry. This is not an industry wide problem this is a SSA problem. Just keep blaming it on the industry. If you pay them they will come.

Submitted by Anonymous (not verified) on Sun, 05/12/2024 - 05:49

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Michael Chilmark

Easy to say “pay more”, but none of us are privy to the reasons behind the staffing crisis.
Most employers have exit interviews through their HR departments.
Could be pay as the primary concern. Could be management style. Shift structure. Benefits. Other job opportunities. Prospects for advancement. Proximity to housing.
Start with the data.

Submitted by Anonymous (not verified) on Sun, 05/12/2024 - 20:53

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Marie

They know that they do not have staff to run the boart.

Who is responsible for seeing this problem and doing nothing? The SSA needs competent management and they don’t have that right now. They are just operating in a day to day crisis to crisis management style. The SSA needs leaders.

Submitted by Anonymous (not verified) on Mon, 05/13/2024 - 07:03

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Maurice Crafts Melrose

It's a good thing you are adding two new boats during a staffing shortage.

Submitted by Anonymous (not verified) on Mon, 05/13/2024 - 11:40

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Captain OB Oak Bluffs

The buck stops with one person. The GM. Staffing issues will be another chapter in the legacy of issues he's left us with.

Submitted by Anonymous (not verified) on Tue, 05/14/2024 - 06:32

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Part-time Islander The Island

I'll tell you who does get paid well: the president of the SSA, making over $200,000 a year, and our rep has been an abject failure...what has he accomplished? It's only gotten worse and you can't simply say, "I've been doing my best, it was an impossible situation..." There's never been a serious conversation about replacing management. Meanwhile, obviously the problems pile up...with the never-ending real estate development and the mass influx of people taxing the infrastructure, this island is not what it used to be...profit destroyed us, not "change"

Submitted by Anonymous (not verified) on Wed, 05/15/2024 - 13:25

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Marie

They still don’t have a working IT system. The old website was created and maintained by a man who wants to retire.

The New and Improved website is 2 years behind schedule. Summer reservations were worse than usual - and that’s saying a lot.

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