With deck officers in short supply, the freight ferry Governor is running four trips a day instead of seven.
Jeanna Shepard

Citing Coast Guard Bottleneck, SSA Extends Service Cuts

Two Steamship Authority ferries, the M/V Governor and M/V Iyanough, will continue to run on shortened schedules as the summer season begins, general manager Robert Davis said this week.

Two Steamship Authority ferries, the M/V Governor and M/V Iyanough, will continue to run on shortened schedules as the summer season begins, general manager Robert Davis said this week.

“We’ve had to scale back,” Mr. Davis said at Tuesday’s port council meeting, citing an unprecedented backlog in the United States Coast Guard’s licensing process for deck officers.

In April, Mr. Davis notified the council and board of governors that 10 Steamship Authority crew members had attended deck officer training over the winter, at the boat line’s expense, and applied to the Coast Guard for testing dates.

“Unfortunately, here we are close to three months later [and] only four of the 10 individuals have been notified that they can test,” he said Tuesday.

One of the four began sitting for the five-part test just this week, Mr. Davis said, while the remaining six applicants are still waiting for the Coast Guard to respond.

“Until these individuals can pass the test, we’ll remain constrained,” he said.

With deck officers in short supply, the freight ferry Governor is running four trips a day instead of seven and the high-speed passenger boat Iyanough, which serves Nantucket, is down to four daily trips from five, Mr. Davis said.

If crew members are willing to work overtime, Mr. Davis said, it may be possible to add a fifth Governor trip to accommodate commuters who take the freight boat.

The Coast Guard bottleneck is affecting mariners nationwide, said chief operating officer Mark Higgins, who joined the SSA earlier this year from a career in Maine ferry systems.

“The documentation center is backlogged and is taking a lot longer to process these applications than it previously did,” Mr. Higgins said.

Port council chair Joe Sollitto asked Mr. Davis whether congressional officials from Massachusetts could intercede for the Steamship Authority in Washington and potentially shorten the backlog.

“We’ve already had those conversations,” Mr. Davis said.

Staffing the shore side of authority operations also has its challenges, human resources director Janice Kennefick said in a hiring report at Tuesday’s meeting.

“Some of the struggles we have are with parking lots and bus drivers,” Ms. Kennefick said.

Some shuttle bus driver applicants have observed that the Cape Cod Regional Transit Authority pays a higher wage for its route drivers, she said, although the jobs are very different.

Many job applicants have simply dropped out of the process, with some ignoring phone calls and others failing to show up for interviews, Ms. Kennefick said.

“This is really the time that we’re in, [and] not just at the Steamship Authority,” she said. “It’s not that we’re not receiving applications, it’s just the overall interest.”

Administration positions are easier to fill, while maintenance workers — who may have skilled trades — are harder for the Steamship Authority to attract, Ms. Kennefick said.

The staffing theme also arose as the port council considered renewing the Steamship Authority’s contract with its longtime food concessionaire Centerplate, part of a larger corporation that also serves convention centers, ski resorts and sports arenas. For nearly 30 years now, Centerplate has been serving food and drink aboard the authority’s ferries and at its terminals, Mr. Davis said.

After closing in 2020 and 2021, the concessions are gradually returning to their pre-pandemic levels of service, he said.

“To reopen them was quite a task [and] staffing... has been a challenge as well,” Mr. Davis said.

“But the progress we’ve been seeing here on their services and their being able to maintain staffing at the lunch counters is taking dramatic steps forward here since 2021 when they first came back on board,” he said.

Originally scheduled for renewal July 31, 2022, he said, the Centerplate contract was extended for one year due to the pandemic shutdown. Port council members voted unanimously to recommend another five-year contract with Centerplate to the Steamship Authority board of governors, which meets June 20 on Nantucket.

Comments

Submitted by Anonymous (not verified) on Thu, 06/08/2023 - 06:47

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Doug Cramer Edgartown

Let’s not forget that the Steamship Authority fired a lot of staff during the pandemic. Shame on them for putting themselves in this position. More excuses and passing the blame onto others, typical. Factually, the Block Island ferries, the Long Island ferries, the Washington state ferries are not experiencing this level of staffing issues. It’s not happening on a lot of other ferry lines, hold Davis accountable, he has had a wing it mentality for too long and it trickles down the entire staff. Happy to see the new COO stepping up to the plate……the ssa is run like a rudderless ship

Paul Huffman Port Hadlock-Irondale Washington State

Wrong, Washington State Ferries is also experiencing the same problem and also axed a sizeable number of licenced personell during covid who moved on to better paying jobs. The USCG NMC is extremely backlogged, I submitted an upgrade application on 4/20/23 and it still hasn't made it to the NMC.

Submitted by Anonymous (not verified) on Thu, 06/08/2023 - 06:59

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KO Oak Bluffs

I have my 100 ton license, towing and deckhand I would willingly do a couple of evening runs all summer just to get these boats running!!!! It is a shame that we get handicapped like this.

Submitted by Anonymous (not verified) on Thu, 06/08/2023 - 09:15

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Michael edgartown

I've talked to contractors, restaurant servers, and locals, cab drivers, and all are saying, there isn't as much traffic, both cars and people as has been in the past.......maybe there will be more as the summer progresses but we shall see.......anyone have an opinion on this observation?

Submitted by Anonymous (not verified) on Thu, 06/08/2023 - 09:52

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Stephen Araujo Vineyard Haven

I think the SSA is blowing smoke. This is not a new problem. This is a problem that they have been known about and have warned about for years!!! The SSA used to be a wanted job but now they haven't kept up with the times and have increasingly showed no care for the customer or employees. I think it's time management look in the mirror swallow there pride and ego. Admit they've created a mess. For so long your people on the ground and boats have bailed you out. Even after all the disrespect. Things won't change until someone or several are held accountable. Stop blowing smoke and blaming everyone else.

Submitted by Anonymous (not verified) on Thu, 06/08/2023 - 17:29

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Rich Cataumet

I used to occasionally fill in on short notice as Captain or Pilot. Many years ago. Never sought a regular position due to union BS and erratic nature of employment.

Submitted by Anonymous (not verified) on Fri, 06/09/2023 - 07:04

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Jim Zisson Creekville

Why isn't the SSA getting local Congressional reprepresentative involved in getting the USCG to expedite testing and licensing now?

Submitted by Anonymous (not verified) on Fri, 06/09/2023 - 10:52

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John Woodshole

The schedule and pay is the reason, not the coastguard. You have a maritime academy less than 20 minutes away and because of the schedule and pay you cannot get any of them to work at steamship. There is better opportunities for them. Crews are working overtime constantly. Management had known about the staffing issues on the boats for years but are too late. It’s not the coastguard fault

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